PRINCIPLES OF MANAGEMENT
Contents
TOC o “1-3” h z u HYPERLINK l “_Toc392252328” CHAPTER 1 PAGEREF _Toc392252328 h 10
HYPERLINK l “_Toc392252329” THE NATURE OF MANAGEMENT PAGEREF _Toc392252329 h 10
HYPERLINK l “_Toc392252330” Chapter Check-In PAGEREF _Toc392252330 h 10
HYPERLINK l “_Toc392252331” Management and Organizations PAGEREF _Toc392252331 h 10
HYPERLINK l “_Toc392252332” The intricacies of management PAGEREF _Toc392252332 h 11
HYPERLINK l “_Toc392252333” Levels of management PAGEREF _Toc392252333 h 11
HYPERLINK l “_Toc392252334” Functions of Managers PAGEREF _Toc392252334 h 12
HYPERLINK l “_Toc392252335” Roles performed by managers PAGEREF _Toc392252335 h 13
HYPERLINK l “_Toc392252336” Skills needed by managers PAGEREF _Toc392252336 h 13
HYPERLINK l “_Toc392252337” Dispelling Common Management Myths PAGEREF _Toc392252337 h 14
HYPERLINK l “_Toc392252338” Chapter Checkout PAGEREF _Toc392252338 h 15
HYPERLINK l “_Toc392252339” CHAPTER 2 PAGEREF _Toc392252339 h 17
HYPERLINK l “_Toc392252340” THE EVOLUTION OF MANAGEMENT THOUGHT PAGEREF _Toc392252340 h 17
HYPERLINK l “_Toc392252341” Chapter Check-In PAGEREF _Toc392252341 h 17
HYPERLINK l “_Toc392252342” Classical Schools of Management PAGEREF _Toc392252342 h 18
HYPERLINK l “_Toc392252343” Classical scientific school PAGEREF _Toc392252343 h 18
HYPERLINK l “_Toc392252344” Classical administrative school PAGEREF _Toc392252344 h 19
HYPERLINK l “_Toc392252345” Behavioral Management Theory PAGEREF _Toc392252345 h 23
HYPERLINK l “_Toc392252346” Quantitative School of Management PAGEREF _Toc392252346 h 25
HYPERLINK l “_Toc392252347” Management science PAGEREF _Toc392252347 h 25
HYPERLINK l “_Toc392252348” Operations management PAGEREF _Toc392252348 h 26
HYPERLINK l “_Toc392252349” Management information systems PAGEREF _Toc392252349 h 26
HYPERLINK l “_Toc392252350” Systems management theory PAGEREF _Toc392252350 h 27
HYPERLINK l “_Toc392252351” Contingency School of Management PAGEREF _Toc392252351 h 28
HYPERLINK l “_Toc392252352” Quality School of Management PAGEREF _Toc392252352 h 28
HYPERLINK l “_Toc392252353” Reengineering approach PAGEREF _Toc392252353 h 29
HYPERLINK l “_Toc392252354” Management in the Future PAGEREF _Toc392252354 h 30
HYPERLINK l “_Toc392252355” CHAPTER 3 PAGEREF _Toc392252355 h 32
HYPERLINK l “_Toc392252356” MANAGERIAL ENVIRONMENTS PAGEREF _Toc392252356 h 32
HYPERLINK l “_Toc392252357” Chapter Check-In PAGEREF _Toc392252357 h 32
HYPERLINK l “_Toc392252358” The External Environment PAGEREF _Toc392252358 h 32
HYPERLINK l “_Toc392252359” Directly interactive forces PAGEREF _Toc392252359 h 33
HYPERLINK l “_Toc392252360” Indirectly interactive forces PAGEREF _Toc392252360 h 33
HYPERLINK l “_Toc392252361” The Internal Environment PAGEREF _Toc392252361 h 34
HYPERLINK l “_Toc392252362” Organizational mission statements PAGEREF _Toc392252362 h 35
HYPERLINK l “_Toc392252363” Company policies PAGEREF _Toc392252363 h 35
HYPERLINK l “_Toc392252364” Formal structures PAGEREF _Toc392252364 h 36
HYPERLINK l “_Toc392252365” Organizational cultures PAGEREF _Toc392252365 h 36
HYPERLINK l “_Toc392252366” Organizational climates PAGEREF _Toc392252366 h 37
HYPERLINK l “_Toc392252367” Resources PAGEREF _Toc392252367 h 37
HYPERLINK l “_Toc392252368” Managerial philosophies PAGEREF _Toc392252368 h 37
HYPERLINK l “_Toc392252369” Managerial leadership styles PAGEREF _Toc392252369 h 37
HYPERLINK l “_Toc392252370” Adapting to Environments PAGEREF _Toc392252370 h 38
HYPERLINK l “_Toc392252371” Chapter Checkout PAGEREF _Toc392252371 h 39
HYPERLINK l “_Toc392252372” CHAPTER 4 PAGEREF _Toc392252372 h 41
HYPERLINK l “_Toc392252373” DECISION MAKING AND PROBLEM SOLVING PAGEREF _Toc392252373 h 41
HYPERLINK l “_Toc392252374” Chapter Check-In PAGEREF _Toc392252374 h 41
HYPERLINK l “_Toc392252375” The Decision-Making Process PAGEREF _Toc392252375 h 41
HYPERLINK l “_Toc392252376” Define the problem PAGEREF _Toc392252376 h 42
HYPERLINK l “_Toc392252377” Table 4-1: Symptoms and Their Real Causes PAGEREF _Toc392252377 h 42
HYPERLINK l “_Toc392252378” Symptoms Underlying Problem PAGEREF _Toc392252378 h 42
HYPERLINK l “_Toc392252379” Chapter 4: Decision Making and Problem Solving 37 PAGEREF _Toc392252379 h 42
HYPERLINK l “_Toc392252380” Identify limiting factors PAGEREF _Toc392252380 h 42
HYPERLINK l “_Toc392252381” Chapter 4: Decision Making and Problem Solving 39 PAGEREF _Toc392252381 h 44
HYPERLINK l “_Toc392252382” Analyze the alternatives PAGEREF _Toc392252382 h 45
HYPERLINK l “_Toc392252383” Select the best alternative PAGEREF _Toc392252383 h 45
HYPERLINK l “_Toc392252384” Implement the decision PAGEREF _Toc392252384 h 45
HYPERLINK l “_Toc392252385” Establish a control and evaluation system PAGEREF _Toc392252385 h 46
HYPERLINK l “_Toc392252386” Conditions That Influence Decision Making PAGEREF _Toc392252386 h 46
HYPERLINK l “_Toc392252387” Personal Decision-Making Styles PAGEREF _Toc392252387 h 48